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  1. 1. General Support Overview

    We’re here to help you trade with confidence.

    At AUT INVESTMENTS LIMITED, client service is a priority. We understand that fast, reliable, and knowledgeable support is essential when trading global markets. That’s why our multilingual support team is available to assist you across various communication channels, providing help at every stage of your trading journey.

    Whether you’re setting up your account, resolving a platform issue, or just need help understanding your dashboard, our team is here for you.

  2. 2. Contact Channels

    You can reach our dedicated support team through the following options:

    Live Chat

    Instant help through our live chat feature on the website.

    Availability: Monday to Friday, 24 hours a day

    Email Support

    For account-specific queries, technical issues, compliance assistance, or documentation:

    • General Inquiries:
    • Compliance & KYC:
    • Partnership Queries:
    • Platform & Technical Help:

    Average response time: within 12–24 business hours

    Phone Support

    Speak directly with a member of our support team

    Available in select regions.

    • Support Line:
    • Working Hours: Monday to Friday,
  3. 3. Client Dashboard Support Center

    Log in to your secure client area to:

    • Submit support tickets
    • Track ticket status and history
    • Access help articles and platform guides
    • Receive real-time announcements and updates

    The client portal offers a streamlined support system with categorized issue tracking and faster resolutions.

  4. 4. Onboarding & Account Assistance

    If you're new to AUT INVESTMENTS LIMITED, our onboarding specialists will guide you through:

    • Account registration
    • KYC documentation upload
    • Initial deposit setup
    • Platform installation and usage
    • Understanding account types and leverage

    You’ll also receive a welcome email and access to starter tutorials after registration.

  5. 5. Technical & Platform Support

    Facing an issue withMT5, or WebTrader? We help with:

    • Log-in problems
    • Connection errors
    • Chart loading and settings
    • EA and indicator installation
    • Server selection and ping tests

    Our technical team is equipped to resolve platform issues quickly and securely.

  6. 6. Compliance and Verification Help

    Need help verifying your identity or updating documents?

    • Guidance on uploading proof of ID and address
    • Assistance with resubmitting rejected files
    • Support during compliance reviews
    • Secure and encrypted document handling

    We are committed to fast and compliant onboarding without unnecessary delays.

  7. 7. Feedback and Complaints

    Your experience matters. If you have a complaint or feedback:

    • Email:
    • Clearly mention your full name, account number, and issue
    • All complaints are acknowledged within 48 business hours and resolved as quickly as possible

    Every submission is reviewed by our compliance team and tracked for transparency

  8. 8. Educational and Product Support

    Need help understanding how to use our tools or trading products? Our team can help with:

    • Navigating market sections like Forex, Metals, Indices, and Stocks
    • Using Smart Tools: Copy Trading, Algo Trading, Economic Calendar
    • Understanding promotions, bonuses, and account benefits
    • Finding the right account type or switching between accounts

    We also provide access to educational webinars and video tutorials through the platform.

  9. 9. Help Documents & Guides

    You can also refer to our online documentation, including:

    • Getting Started Guides
    • Platform Tutorials (MT5/Web)
    • Deposit & Withdrawal Instructions
    • Legal Policies (Client Agreement, AML, Risk Disclosure)
    • Market FAQs and Troubleshooting Guides

    These resources are available in your client area and are updated regularly.

  10. 10. Office Information
    Head Office:

    AUT INVESTMENTS LIMITED
    Level 6, Ken Lee Building,
    20 Edith Cavell Street,
    Port-Louis, 11302, Mauritius

    Operating Hours:

    Monday to Friday

    Company Registration Number: 9988776655
    Regulatory Body: abc1234

  11. 11. Support Ethics and Confidentiality

    All client interactions are confidential, recorded for training and quality purposes, and protected under our privacy and data protection policies. Our team is trained to uphold professionalism, patience, and accuracy in every interaction.

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